Your dogs first day of daycare is exciting, but you and your pup may be feeling a bit nervous. As of March 2022, you will not need a mask to enter our facility. However if you wish to wear one, we also are available to wear one as courtesy. Please do ask.

Maximum 3 dogs in the boutique area, and please keep 2 metres apart from other dogs, due to safety.
You never know how other dogs are with their humans. EVEN if your dog is friendly, others might not be.

Before your trial day we encourage you to come in during any of our business hours for a tour of our facility (but leave Rover at home, this is for humans only); This way you'll have a better idea of where your dog will be during their day! We encourage all trial dogs to bring either lunch, or a yummy snack to eat during their crate test (more on why we crate test below!).

- Please arrive between 7am and 9am to drop off your dog (ON TRIAL DAY ONLY)

- At drop off, our friendly front desk staff will greet your dog to take note of their first impression, are they nervous or excited? 

This allows us to know what play group they may do best in. We separate dogs by size first.

- The front desk staff will then take the leash from you and walk them to the back; we recommend if your dog appears nervous or hesitant, that you leave quickly without making a big fuss. Dogs can become more nervous if they sense that you are also nervous, so be up beat and positive so your dog knows that all is ok! If you have any questions, do not hesitate to ask when we come back from bringing your dog to the back.

- Once your dog is brought to the back, they will be slowly introduced to their play group, the front desk staff and the groups dedicated caregiver will ensure that your dog is introduced in a safe and positive way!

IN THE PLAYGROUP, their caregiver will assess the following: - How quickly do they fit in? How quickly do they become relaxed, or start playing?
- What are their manners like; how are they with staff as well as the other dogs? Are they collar sensitive?
- What is their recall like? Do they look at us when we say their name, do they come when called? - Have they made any best friends? Who do they like to hang with.
- What was their favorite activity through the day; do they like to play, explore, stick to themselves? - If you have plans to leave them while you are on vacation, will they need a few more daycare days, or a pre overnight stay? Or will they be good to go from the bat?

At lunch time, your dog will be put in a crate along with all the other dogs who eat lunch. This allows us to assess how your dog is in a crate for one hour. Should your dog ever need to have a Sleep Rover with us, its important that they are comfortable eating in a crate, so we can monitor how much they eat and give them time to rest (minimum 1 hour). This prevents the deadly bloat.

When you come to pick up your dog, the front desk staff will go over their first day report card with you, discussing all of the key points above! You will then have one very happy, very tired dog. Get ready to experience your first ever #sleeprovercoma. 

If Rover is new to a daycare environment, or an environment with many dogs - there is a high chance, they will get sick from the 100's of strains of the dog flu.  

Your dog might be vaccinated with Bordetella - and still get sick.  As noted, there are too many strains, for vaccines to be 100% successful.  Think about the human flu vaccine.

Most Dog Flu's are not serious and most dogs might be tired or coughing and hacking.  HOWEVER, if dogs are lethargic or show signs of fever - they should be taken to the vet.  Similar to humans, the flu can transpire into pneumonia.

As Flu viruses are airborne, there is unfortunately no way to avoid it.  One great thing at Sleep Rover is, we go out often.  Giving our clients fresh air at least every hour.  This is a huge reason why our numbers are quite low.  We also clean with vet grade cleaners twice a day and of course, wash all our bedding daily.

We also have a requirement for clients to be regular clients.  This means at least coming once a month to Sleep Rover.  This keeps dogs comfortable - but ALSO exposes them to the viruses and bacteria that comes in daily from the dogs in our care.  This also reduces the chance of dogs getting sick - as they slowly build immunity themselves.

Either exposing Rover to regular interactions with dogs, or NOT exposing them to any dog, is the only way to keep your dog from getting ill.

You can read more here:  https://www.dogsnaturallymagazine.com/bordetella-does-your-dog-really-need-the-kennel-cough-vaccine/

Unfortunately, the only downside with having almost 7000 sq.ft of yard space to play with outside - we also endure the elements.  As we go outside for fresh air and Vitamn D every hour, whether rain or snow, dogs get wet.  

Some dogs might not - but if your dog is playing and loves rolling, then there is a high chance your dog will smell.  As an owner with a playful dog, I always have a cover in my vehicle with a towel on hand to wipe him down.  

I have my dog shampoo ready at home to give him a quick rinse off.

Alternately, you can request your dog not to go outside.  We do try and wipe down our clients throughout the day.

You can also request a groom (however groomers do book 2 weeks in advance) if we have a spot and we can keep Rover inside for the afternoon.

Please note, we have a same day response policy!

Our busy times are 7am to 11am and 3pm to 6pm - so if we miss your phone call, do not fret - we will be sure to get back to you.

Please leave a voicemail or even better, an email!

Emails are responded to a lot quicker, as we are able to check it every chance we get.

To be an active client, Rover must not go over 6 months of inactivity (meaning no bookings for daycare or overnight). If Rover has been inactive for over a year, they will be removed from our system to allow for new or waiting list clients to book with us.
We are not a 'drop in' facility, so we do require trials for all new clients before a booking, and reservations to be made in advance.
This is to ensure we have a consistent and responsible group of clients for your dogs to mingle with. As of March 2022, all new clients must attend Sleep Rover with 5 daycares before an overnight booking, to insure your dogs comfort before they are left in our care overnight.
To remain active - we recommend at least daycare once a month.

Sleep Rover is set up like a “Home Away from Home” meaning our guests have free run of the facility. We have 4 rooms separated in size and energy level – the only restrictions. Dogs mingle and play together free and carefree like a child’s daycare.

Our Layout allows for open interaction and stress free energy – and that includes our human caregivers.

A quiet calm energy is important and you will find it is very quiet at Sleep Rover during the day. The loudest times are during check ins in the morning when everyone is raring to go AND during feeding time!

We have a huge outside play ground (7000 sq.ft.) for the dogs to release some steam and run and chase to their hearts content! No cold dark concrete cells or lonely crates for a stay, listening to their friends howling in sadness. Sleep Rover is a stress-free environment with lots of human interaction. Just like home!

Sleep Rover requires three major vaccinations for our guests: Rabies, Parvo, and Rover’s yearly boosters.

Bordetella (kennel cough) and Revolution (for fleas, ticks and heart worm) are both optional but highly recommended.

If Rover shows signs of ticks, fleas or extreme diarrhea – yourself or your emergency contact will be required to pick up Rover immediately.

TITRES ACCEPTED!

Please make sure Rover is in healthy condition before leaving them for a long duration.  As noted in our Waiver, please take note, that if your dog is not around different dogs regularly, that they have a high chance of coming down with the Dog Flu on their first stay, which is also called Kennel Cough.  So please read this article to understand this multi strain virus:  https://www.dogsnaturallymagazine.com/bordetella-does-your-dog-really-need-the-kennel-cough-vaccine/

We require all dogs to be at least the age of 3 months old, fully vaccinated (or approved TITRE results) for at least 2 weeks, before attendance at Sleep Rover.

As socialization is important - we will also accept a Vet Approved letter if they are younger than 3 months old.

We allow all breeds - we do not discriminate! 

Take note that younger dogs, who do not frequent offleash parks or daycares often, might get their first round of Kennel Cough (DOG FLU) after a few days of their first day with us. Please read up on the dog flu, very similar to the human flu here: https://www.dogsnaturallymagazine.com/bordetella-does-your-dog-really-need-the-kennel-cough-vaccine/

The virus responsible for Kennel Cough is airborne - and most dogs will build immunity to this as they age and become exposed. Similar to the flu, dogs that are young, have low immunity or weak immunity, will become more ill. Many will have minor symptoms, if any at all.

Similar to Spay and Neutering, it has been common practice to spay or neuter your dog before 6 months of age.  However we are open to accept unaltered dogs with caution past this age, to help promote growth and positive health expectations.  

If a dog starts marking, humping, or become a target due to being intact, we will kindly advise you of your options.

OF COURSE! Any kennel you go see, should allow you immediate tours during business hours.

We do recommend coming between 11am to 2pm - when we are not dealing with checkins and outs (to which a wait time can be quite long) - however if you are in no rush to wait till all our checkins and outs are done - then please come!

We allow tours during business hours only (7am to 7pm).

Please make sure to leave Rover at home during this tour.

With over 100 dogs to feed, we need to kennel all our clients during feeding time.

It gives our clients space to eat and enjoy their food. It also helps us track who is eating and who is not, and MOST IMPORTANTLY, that they get an hour rest after eating to prevent bloat and any illness.

Feeding time is a quiet time for them to relax, and have their own space. You are more than welcome to request longer crate periods, including at lunch or even overnight. 

We do not feed breakfast for daycare dogs. WHY?

Dogs come in super excited first thing in the morning, and do not seem to settle when they first get here.

As our overnight clients are all crated by 6am for breakfast, we firstly do not want to disturb them, and secondly, they are all let out by 7am. If your dog did not eat breakfast, still bring their food, and we can feed at lunch. We have 3 feeding times - 5:00am for breakfast, noon for lunch and 4pm for dinner. For out of hour requests, please do email us.

We know sometimes plans change, so as long as you give us 48 hours notice – we do not have any penalties.

Please read our Sleep Rover Cancellation Policy updated as of January 2013.

For peak holiday times (all stat weekends running Friday to Monday), there is a non-refundable $120 charge at the time of booking with no refunds.

Christmas Holidays have custom requirements for booking. Please inquire.

If Rover currently attends an open concept facility in your City at least every month, and is up to date on shots, we will accept your dog during your travels!

We simply need a letter of referral from your daycare, your updated vet records and we are set to book them in.

We have clients from as far as Montreal to clients that drive down from Edmonton for their vacation just to leave Rover with us!

1.  A comfy collar - harnesses are not recommended for overnight stays, due to chafing;
2.  Their food, we accomodate all foods - Kibble, Wet, Homecooked and Raw.  Please bring 2 days extra worth of food in case of travel delays;
3.  Any supplements or medications needed;
4.  You may bring a blanket or bed ONLY if you want your dog crated overnight - if not, they will be sleeping all together in the room.  We pull out beds at night so everyone has their choice of place to sleep.  We wash our bedding daily.
5.  Toys are not necessary as we have Westpaw toys for play;
6.  Updated Emergency Contact in case of a health emergency - someone who can pick up your dog if needed, or make necessary veterinary decisions for you.